Notice of Privacy Practices
Frontline Healthcare LLC · Effective Date: June 15, 2026
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Our Commitment to Your Privacy
Frontline Healthcare LLC is committed to protecting the privacy of your health information. We are required by law to maintain the privacy of your protected health information ("PHI"), to provide you with this Notice of our legal duties and privacy practices, and to follow the terms of the Notice currently in effect. This Notice applies to all health information we create or maintain about the individuals we serve.
How We May Use and Disclose Your Health Information
We may use and disclose your health information for the following purposes without your written authorization:
For Treatment. We may use and disclose your health information to provide, coordinate, and manage your care and support services — for example, among our Direct Support Professionals, care coordinators, and other staff delivering your HPC, respite, OhioRISE, shared living, or other services, and with other providers involved in your care.
For Payment. We may use and disclose your health information to obtain payment for the services we provide — for example, with Ohio Medicaid, managed care organizations, county boards of developmental disabilities, the Ohio Department of Developmental Disabilities (DODD), or other payers to verify eligibility, obtain authorizations, and submit claims.
For Health Care Operations. We may use and disclose your health information to support our business and quality activities, such as care coordination, staff training, quality improvement and compliance reviews, audits, accreditation, licensing, and certification activities required by DODD, Ohio Medicaid, and other regulators.
Other Uses and Disclosures Permitted or Required by Law
We may also use or disclose your health information without your authorization as permitted or required by law, including: as required by law; for public health activities; to report abuse, neglect, or domestic violence; for health oversight activities; for judicial and administrative proceedings; for limited law enforcement purposes; to coroners, medical examiners, and funeral directors; for organ and tissue donation; to avert a serious threat to health or safety; for workers' compensation; for specialized government functions; to our business associates under written agreements; to persons involved in your care (such as family members or guardians, unless you object); and for appointment reminders and service communications.
Uses and Disclosures That Require Your Written Authorization
Other uses and disclosures not described in this Notice will be made only with your written authorization. This includes most uses of psychotherapy notes (where applicable), uses for marketing, and any sale of your health information. If you provide an authorization, you may revoke it in writing at any time, effective going forward.
Your Rights Regarding Your Health Information
Right to Request Restrictions on how we use or disclose your information for treatment, payment, or operations (we are not required to agree to all requests).
Right to Request Confidential Communications at a certain location or in a certain way.
Right to Inspect and Copy the health information we maintain about you (a reasonable, cost-based fee may apply).
Right to Request an Amendment if you believe information is incorrect or incomplete.
Right to an Accounting of Disclosures we have made, as required by law.
Right to a Paper Copy of this Notice upon request.
Right to Be Notified of a Breach that may have compromised your information.
To exercise any of these rights, please submit your request in writing to our Privacy Officer using the contact information below.
Our Responsibilities
We are required to maintain the privacy and security of your health information, provide this Notice of our duties and privacy practices, follow the terms of the Notice currently in effect, notify you of breaches, and not use or disclose your information other than as described here unless you authorize it in writing.
Changes to This Notice
We reserve the right to change this Notice and to make the revised Notice effective for information we already have as well as information we receive in the future. We will post the current Notice in our office and on our website, with the effective date shown at the top.
Complaints
If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer using the information below. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (200 Independence Avenue, S.W., Washington, D.C. 20201; 1-877-696-6775; www.hhs.gov/ocr/privacy/hipaa/complaints). We will not retaliate against you for filing a complaint.
Contact / Privacy Officer
If you have questions about this Notice or wish to exercise any of your rights, please contact:
Privacy Officer
Frontline Healthcare LLC
21 E State St. Suite 200, Columbus, OH 43215
Phone: 614-333-8256
Email: info@frontlinehealthcareohio.com
